GrillPartsReplacement Reviews

GrillPartsReplacement.com is an online retailer specializing in BBQ parts. They offer a wide range of products including Burners, Heat Plates, Grill Covers, Grill Grates, Thermometers, Igniters, and Drip Pans. They also provide Crossover Tubes, Replacement Parts Kits, Stands & Shelves, and various Accessories. The website caters to a variety of grill brands such as Weber, Nexgrill, Char Broil, Charmglow, DYNA GLO GRILL, Pit Boss, Traeger, Brinkmann, Kenmore DCS, and more. The prices of the products vary. For instance, a Replacement Parts Kit for Nexgrill 5 Burner 720-0888, 720-0888N, 720-0882 Grills, which includes Burners, Heat Plates, and Igniters, is priced at $66.99, down from its original price of $119.99. Please note that prices may vary based on the specific product and any ongoing promotions or discounts. For the most accurate and up-to-date pricing, it's best to check the website directly.

GrillPartsReplacement.com is an online retailer specializing in BBQ parts. They offer a wide range of products for various grill brands. Some of the popular products include Grill Parts Crossover Tube, Drip Pans, Griddles, Grids & Grates & Racks, Grill Covers, Heat Plates, Igniters, and Replacement Parts Kit. They also provide parts for different types of grills such as Gas Grill, Pellet Grill, Fireplace & Fire Pit, Griddle, Kamado, and Charcoal Grill. They carry parts for a variety of brands including Weber, Char-Broil, NEXGRILL, Dyna Glo Grill, Expert Grill, and Kenmore among others. The website also offers a Grill Model Guide and a COVID-19 Shipping Notice for their customers.

The website grillpartsreplacement.com accepts various payment methods. These include Credit Cards (Visa, MasterCard, American Express, Discover, etc.), Debit Cards, PayPal, and various digital payment platforms such as Shop Pay, Meta Pay, Google Pay, Apple Pay, and Venmo Pay. If a refund is initiated, it will be processed to your original method of payment, and you should receive the credit within seven business days, depending on your card issuer's policies.

The return policy of grillpartsreplacement.com is as follows:

Customers have 45 calendar days to return the items from the date they received them. The items should be in their original packaging and not used, they must be in the same condition as when they were received.

The company offers a free return for quality issues. However, for circumstances such as wrong purchase, change of mind, or if the return is not caused by the product, the customer will be responsible for the shipping cost of returning the package and a 20% restocking fee will be charged when refunding.

To start a return, customers need to send an email with the title ''Order (#SFxxxxx or 103xxxxx) Return Confirmation'' to aftersales@grillpartsreplacement.com with reasons for return. After having the return details, customers need to provide order information on the package such as order number (#SFxxxxx or 103xxxxx) and the email address that they purchased with.

Refunds are accepted for orders cancelled, returned and orders received within 45 Calendar days. Once the company receives the returned item, they will inspect it and notify the customer about the status of their refund. If the return is approved, a refund will be initiated to the customer's credit card (or original method of payment). The credit will be received within seven business days, depending on the card issuer's policies. A 20% restocking fee will be charged for wrong purchases.

If customers decide to cancel their order after placing it, they need to email the company with the reason for cancellation within 12 hours of payment. For cancellation requests made within 12 hours, the company will cancel the order and give a full refund; for cancellation requests made 12 hours after the order time, the order will be processed as a return request and the customer will be responsible for the return shipping cost and a 20% restocking fee will be charged.

The Return Policy of GrillPartsReplacement is as follows:

• If you are not entirely satisfied with your purchase, you have 45 calendar days to return the items from the date you received them.
• The items should be in their original packaging and not used, they must be in the same condition as when you received them.
• They offer a free return for quality issues. However, for circumstances such as wrong purchase, change of mind, or if the return is not caused by the reason for their product, you will be responsible for the shipping cost of returning the package and they will charge a 20% restocking fee when refunding.
• To start the return, you need to send an email with title ''Order (#SFxxxxx or 103xxxxx) Return Confirmation'' to aftersales@grillpartsreplacement.com with reasons for return. They will reply with return address details.
• After having the return details, you need to provide order information on the package such as order number (#SFxxxxx or 103xxxxx) and the email address that you purchased with, so that they can process it for you quickly.
• After receiving and verifying your package, they will refund you ASAP. Direct returns without following the protocol are not accepted.

The Shipping Policy of GrillPartsReplacement is as follows:

• Most in­-stock items will be shipped within 24 hours. The orders will be shipped by UPS USPS DHL or other Logistics providers, usually 99% of their orders will be delivered successfully within 7 working days since the delivery begin till you received them.
• They offer standard free shipping on all orders within the United States. If you need expedited shipping, you can purchase corresponding expedited services, such as NextDay Delivery, 2-Day Delivery, and 3-Day Delivery.
• For shipment to APO, AK, PR, HI, GU, VI shipping, they need to charge an extra shipping fee of $15 based on the practical shipping cost. For international shipment, the shipping will be calculated by their logistic partner and shown at checkout.

The contact information for GrillPartsReplacement is as follows: You can reach them via email at support@grillpartsreplacement.com. They also offer contact through their site chat and Facebook. Their phone number is 214-238-5374. Please note that contact is available during working days and you can expect a reply within 2-3 working days. For after-sales service, you can contact them at aftersales@grillpartsreplacement.com.

You can track your package from GrillPartsReplacement by using the tracking number that you received in your order confirmation email. You can enter this tracking number on the AfterShip tracking page. This will provide you with the latest status of your package. If you don't have a tracking number, it might be a good idea to contact GrillPartsReplacement's customer service for further assistance.